Privacy Policy

1. Introduction

Titan Wash Tech LLC ("Titan Wash Tech," "we," "us," "our") operates Titan Auto Wash and the website at portal.titanautowash.com. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

By using our website or services, you agree to this Privacy Policy.

2. Information We Collect

Information you provide directly:

• Mobile phone number (when you submit our SMS opt-in form)
• Name and email address (if you contact us or create an account)
• Payment information (processed by our payment processor; we do not store full card numbers)
• Vehicle license plate information (if you enroll in a wash membership program)

Information collected automatically:

• IP address, browser type, device type, and operating system
• Pages visited, time spent, and referring URLs
• Cookies and similar technologies (see Section 8)

Information from our facilities:

• Video surveillance footage at our car wash locations
• Transaction records at our payment kiosks

3. Mobile Information and SMS Consent

If you opt in to our SMS program at https://portal.titanautowash.com/offers, we collect and retain your mobile phone number, the timestamp of your consent, your IP address, the exact disclosure text displayed to you at the time of consent, and the page URL. We retain this record as proof of consent.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

All of the categories of information sharing described in Section 5 exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We share your mobile number only with service providers who deliver messages on our behalf, and only for that purpose. These providers are contractually prohibited from using your information for any other purpose.

You may withdraw SMS consent at any time by replying STOP. See our SMS Messaging Terms for full program details.

4. How We Use Information

We use the information we collect to:

• Deliver promo codes and other messages you have requested
• Process transactions and manage memberships
• Provide customer support and respond to inquiries
• Operate, maintain, and improve our website and services
• Prevent fraud and secure our facilities and systems
• Comply with legal obligations

5. How We Share Information

We may share information with:

• Service providers who perform services on our behalf (payment processing, SMS delivery, website hosting, analytics), bound by contract to use information only as directed
• Legal and safety recipients, when required by law, subpoena, or court order, or to protect the rights, property, or safety of Titan Wash Tech, our customers, or the public
• Business transferees, in connection with a merger, acquisition, or sale of assets

We do not sell your personal information. We do not share your mobile number or SMS opt-in consent with any third party for marketing purposes.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, or as required by law. SMS consent records are retained for at least four years after consent is withdrawn, consistent with applicable regulatory guidance.

7. Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. Phone numbers used in our systems are stored in hashed form where full values are not operationally required. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Cookies

We use cookies and similar technologies to operate our website, remember preferences, and measure usage. You may disable cookies through your browser settings, though some features may not function properly as a result.

9. Your Choices and Rights

• SMS messages: Reply STOP to any message to unsubscribe.
• Email: Use the unsubscribe link in any marketing email.
• Access, correction, and deletion: Contact us using the details in Section 12 to request access to, correction of, or deletion of your personal information. We will respond as required by applicable law.

10. Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The revised policy takes effect when posted to this page, and we will update the "Last updated" date above.

12. Contact Us

Titan Wash Tech LLC
6685 Edgemore Drive
College Grove, Tennessee 37046
Email: support@titanwashtech.com
Phone: (334) 781-4752